Plans and Pricing
Choose annual and save!

Essential
Easy, quick start plan.
$30.95 SAVE 22%
$23.95
/user/mo
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
Professional
Great choice for smaller teams.
$35.95 SAVE 22%
$27.95
/user/mo
Everything in Essential, plus:
- Unlimited conference calls, 40 participants
- Unlimited video conferencing
- Screensharing
- Auto attendant (multi-level)
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
Enterprise
Great for small & medium teams.
$45.95 SAVE 17%
$23.95
/user/mo
Everything in Essential, plus:
- Unlimited participants on voice & video conferencing
- Call recording
- Unlimited video conference recording
- Voicemail transcription
- Microsoft Teams/Custom Integrations
- Single Sign On
most popular
Still not sure?
Still not sure?
The most successful brands trust Nextiva.






Nextiva Pricing FAQs
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core. With $200M in backing from Goldman Sachs Asset Management, we’re taking that vision to every customer, everywhere.
Connected Communications leverages past and present conversations to provide a seamless employee and customer experience. It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user.
The top benefits of Connected Communications include:
- Increased revenue — When you anticipate customer needs, you can intelligently offer promotions and product upgrades and act on new sales opportunities.
- Reduced customer churn — Keep customers engaged throughout their journey, growing customer loyalty and solving causes of churn before they happen so you can maximize customer value.
- Boost team productivity — Minimize the busy work by automating routine tasks when handling customer issues and sales pipelines. Set automatic reminders to serve customers efficiently.
- Lowered costs — Trim expenses by consolidating 15+ customer support apps, eliminating data silos, and bridging divides between isolated teams.
- Enhanced business continuity — Stay connected to your customers and keep your teams connected with the most reliable service provider in the industry. Down communication systems means lost business.
Nextiva’s price plans include business functionality you need, such as unlimited calling nationwide, voicemail transcription, mobile and desktop apps, and collaboration tools.
Nextiva’s cloud phone system saves business owners up to 65% over its on-premises landline predecessors. Instead of paying extra for text messaging (SMS/MMS), customer support tools, and virtual faxing, you get them included with Nextiva.
Enterprise phone solutions like call centers, contact centers, and trunking vary based on the number of seats and add-ons.
It costs nothing to try Nextiva. Set it up in minutes, and begin using its business communication software on iOS, Android, Windows, and macOS.
Nextiva is a breeze to set up for enterprises and small businesses. Every account gets personalized care to help them along the way.
Once you pick your plan, add users, transfer phone numbers (or get a new business number). Then, download the NextivaONE App to your smartphone or computer, and you’re up and running!
Larger organizations receive additional support in setting up bulk number porting, contact centers, data integrations, and workflow automation. Whenever your needs change, we’re ready to support you.
Did we mention everyone gets unlimited live support? Swing by our support portal for FAQs, training videos, and easy-to-follow tutorials. If you have a question, reach our product experts over the phone, email, chat, or social media — anytime!
We’ve designed every aspect of our beautiful admin portal to be the easiest and fastest way to manage your business phone service.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva lets anyone work from home and the office using its secure business communications platform. Your team can use VoIP desk phones or virtual softphones to stay in touch.
Here are several features that are essential to a hybrid workforce:
- Cloud PBX — Manage your company’s phone service, including call routing, over an internet connection while keeping your staff productive.
- Conference calls — Dial in to connect multiple people from any phone line to participate in a conference call. Hold meetings even when people work remotely.
- Screen sharing — Deliver a live presentation to team members and customers for real-time collaboration.
- Team messaging — Chat with team members for a faster response than an email across any desktop or mobile device.
- Phone presence — See when another person is busy, on a call, on their mobile phone, or available for more efficient communication.
- Video meetings — Meet over a video conference using a trusted VoIP solution to add a deeper emotional connection.
- HD phone calls — Be heard clearly with excellent call quality. HD voice gives you twice the sound quality of an analog phone call.
- Unified communications — Unified Communications as a Service (UCaaS) consolidates separate channels across the enterprise into a shared platform for voice, video, chat, and collaboration.
- CRM integrations — Even though Nextiva’s virtual phone system is powerful, it integrates nicely with others using APIs. Dial contacts faster and bridge the gap between your CRM and office phone system.
- Toll-free phone number — Achieve a trusted, national presence with a toll-free business phone number to direct calls to your team easily. Incoming phone calls can be routed to your office phone or cell phone any way you want.
- Advanced features — Instantly adjust call management telephony features like call recording, call logs, on-hold music, call queues, auto attendants, call transfers, call forwarding, caller ID, and more.
Yes, Nextiva has sales and support software made for businesses of all sizes.
Here are several notable features that are essential to working remotely:
- Sales tools: Track every deal through your sales pipeline and grow your revenue. Equip your salesforce to close deals faster.
- Service tools: Forge a deeper connection with customers and multiply your productivity with intelligent help desk tools that keep everyone on the same page.
- Contact center: Handle a high volume of inbound and outbound calls over the phone, email, and social media with ease. Launch a cloud contact center in days, not months.
But that’s not all. The platform gets smarter the more you use it. Employees can see the full picture of the customer in real time. It anticipates customer needs based on their journey, experience, behaviors, and comparative insights.
No matter how you sell or assist customers, you can do it with Nextiva.
Nextiva was founded in 2006 on Amazing Service. That’s not a tagline — it’s our not-so-secret advantage no one else can beat. With $200M in backing by Goldman Sachs Asset Management, we’re tackling Connected Communications to bring customers value across communications and customer management.
From the personalized onboarding support to our engineers that maintain our scalable network, every customer benefits from our obsessive focus on delivering a superior customer experience.
Nextiva is so much more than a VoIP phone system. Nextiva was ahead of the curve by introducing its unified communications solution long before the UCaaS went mainstream.
It has become the ultimate business communications platform that brings teams and customers closer. It surfaces actionable customer intelligence to your employees and empowers them to work from anywhere.
Nextiva gives small businesses and enterprises a competitive advantage with virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX — all in one system.
Over 100,000 companies rely on Nextiva for its rock-solid reliability. You get more than just a dial tone; you get peace of mind. Our 1,200+ team members are driven to provide you with the best customer service you won’t find anywhere else. In the past year, billions of conversations took place over our network.
U.S. News ranked Nextiva as the best business phone system two years in a row out of more than 20 VoIP providers. In addition, the technology review platform G2 noted that our communication platform was one of the easiest to use, making it an excellent fit for any business.
You probably recognize a few of our top customers: Pac-12, Taco Bell, Shelby American, Conan, Barstool Sports, and DirectBuy.
Nextiva also caters to specialized small businesses. Examples include insurance agencies, healthcare providers, law firms, nonprofits, manufacturers, and many more.
You also don’t need to be technical to use Nextiva. Our experts will walk you through every step of the way so you can scale your business, not scan technical manuals.
(But, if you like to tinker with PBX systems, you’ll want to make us your SIP trunk provider. Our highly redundant business voice network has eight data centers throughout North America.)
No matter how or where you work, Nextiva helps you stay connected to customers and teams. From startups to global brands, we’ve got you covered.
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
Essential
Easy, quick start plan.
$29.95 SAVE 26%
$21.95
/user/mo
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
Professional
Great choice for smaller teams.
$33.95 SAVE 23%
$25.95
/user/mo
Everything in Essential, plus:
- Unlimited conference calls, 40 participants
- Unlimited video conferencing
- Screensharing
- Auto attendant (multi-level)
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
Enterprise
Great for small & medium teams.
$43.95 SAVE 18%
$35.95
/user/mo
Everything in Essential, plus:
- Unlimited participants on voice & video conferencing
- Call recording
- Unlimited video conference recording
- Voicemail transcription
- Microsoft Teams/Custom Integrations
- Single Sign On
most popular
Still not sure?
Still not sure?
The most successful brands trust Nextiva.






Nextiva Pricing FAQs
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core. With $200M in backing from Goldman Sachs Asset Management, we’re taking that vision to every customer, everywhere.
Connected Communications leverages past and present conversations to provide a seamless employee and customer experience. It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user.
The top benefits of Connected Communications include:
- Increased revenue — When you anticipate customer needs, you can intelligently offer promotions and product upgrades and act on new sales opportunities.
- Reduced customer churn — Keep customers engaged throughout their journey, growing customer loyalty and solving causes of churn before they happen so you can maximize customer value.
- Boost team productivity — Minimize the busy work by automating routine tasks when handling customer issues and sales pipelines. Set automatic reminders to serve customers efficiently.
- Lowered costs — Trim expenses by consolidating 15+ customer support apps, eliminating data silos, and bridging divides between isolated teams.
- Enhanced business continuity — Stay connected to your customers and keep your teams connected with the most reliable service provider in the industry. Down communication systems means lost business.
Nextiva’s price plans include business functionality you need, such as unlimited calling nationwide, voicemail transcription, mobile and desktop apps, and collaboration tools.
Nextiva’s cloud phone system saves business owners up to 65% over its on-premises landline predecessors. Instead of paying extra for text messaging (SMS/MMS), customer support tools, and virtual faxing, you get them included with Nextiva.
Enterprise phone solutions like call centers, contact centers, and trunking vary based on the number of seats and add-ons.
It costs nothing to try Nextiva. Set it up in minutes, and begin using its business communication software on iOS, Android, Windows, and macOS.
Nextiva is a breeze to set up for enterprises and small businesses. Every account gets personalized care to help them along the way.
Once you pick your plan, add users, transfer phone numbers (or get a new business number). Then, download the NextivaONE App to your smartphone or computer, and you’re up and running!
Larger organizations receive additional support in setting up bulk number porting, contact centers, data integrations, and workflow automation. Whenever your needs change, we’re ready to support you.
Did we mention everyone gets unlimited live support? Swing by our support portal for FAQs, training videos, and easy-to-follow tutorials. If you have a question, reach our product experts over the phone, email, chat, or social media — anytime!
We’ve designed every aspect of our beautiful admin portal to be the easiest and fastest way to manage your business phone service.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva lets anyone work from home and the office using its secure business communications platform. Your team can use VoIP desk phones or virtual softphones to stay in touch.
Here are several features that are essential to a hybrid workforce:
- Cloud PBX — Manage your company’s phone service, including call routing, over an internet connection while keeping your staff productive.
- Conference calls — Dial in to connect multiple people from any phone line to participate in a conference call. Hold meetings even when people work remotely.
- Screen sharing — Deliver a live presentation to team members and customers for real-time collaboration.
- Team messaging — Chat with team members for a faster response than an email across any desktop or mobile device.
- Phone presence — See when another person is busy, on a call, on their mobile phone, or available for more efficient communication.
- Video meetings — Meet over a video conference using a trusted VoIP solution to add a deeper emotional connection.
- HD phone calls — Be heard clearly with excellent call quality. HD voice gives you twice the sound quality of an analog phone call.
- Unified communications — Unified Communications as a Service (UCaaS) consolidates separate channels across the enterprise into a shared platform for voice, video, chat, and collaboration.
- CRM integrations — Even though Nextiva’s virtual phone system is powerful, it integrates nicely with others using APIs. Dial contacts faster and bridge the gap between your CRM and office phone system.
- Toll-free phone number — Achieve a trusted, national presence with a toll-free business phone number to direct calls to your team easily. Incoming phone calls can be routed to your office phone or cell phone any way you want.
- Advanced features — Instantly adjust call management telephony features like call recording, call logs, on-hold music, call queues, auto attendants, call transfers, call forwarding, caller ID, and more.
Yes, Nextiva has sales and support software made for businesses of all sizes.
Here are several notable features that are essential to working remotely:
- Sales tools: Track every deal through your sales pipeline and grow your revenue. Equip your salesforce to close deals faster.
- Service tools: Forge a deeper connection with customers and multiply your productivity with intelligent help desk tools that keep everyone on the same page.
- Contact center: Handle a high volume of inbound and outbound calls over the phone, email, and social media with ease. Launch a cloud contact center in days, not months.
But that’s not all. The platform gets smarter the more you use it. Employees can see the full picture of the customer in real time. It anticipates customer needs based on their journey, experience, behaviors, and comparative insights.
No matter how you sell or assist customers, you can do it with Nextiva.
Nextiva was founded in 2006 on Amazing Service. That’s not a tagline — it’s our not-so-secret advantage no one else can beat. With $200M in backing by Goldman Sachs Asset Management, we’re tackling Connected Communications to bring customers value across communications and customer management.
From the personalized onboarding support to our engineers that maintain our scalable network, every customer benefits from our obsessive focus on delivering a superior customer experience.
Nextiva is so much more than a VoIP phone system. Nextiva was ahead of the curve by introducing its unified communications solution long before the UCaaS went mainstream.
It has become the ultimate business communications platform that brings teams and customers closer. It surfaces actionable customer intelligence to your employees and empowers them to work from anywhere.
Nextiva gives small businesses and enterprises a competitive advantage with virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX — all in one system.
Over 100,000 companies rely on Nextiva for its rock-solid reliability. You get more than just a dial tone; you get peace of mind. Our 1,200+ team members are driven to provide you with the best customer service you won’t find anywhere else. In the past year, billions of conversations took place over our network.
U.S. News ranked Nextiva as the best business phone system two years in a row out of more than 20 VoIP providers. In addition, the technology review platform G2 noted that our communication platform was one of the easiest to use, making it an excellent fit for any business.
You probably recognize a few of our top customers: Pac-12, Taco Bell, Shelby American, Conan, Barstool Sports, and DirectBuy.
Nextiva also caters to specialized small businesses. Examples include insurance agencies, healthcare providers, law firms, nonprofits, manufacturers, and many more.
You also don’t need to be technical to use Nextiva. Our experts will walk you through every step of the way so you can scale your business, not scan technical manuals.
(But, if you like to tinker with PBX systems, you’ll want to make us your SIP trunk provider. Our highly redundant business voice network has eight data centers throughout North America.)
No matter how or where you work, Nextiva helps you stay connected to customers and teams. From startups to global brands, we’ve got you covered.
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
Essential
Easy, quick start plan.
$25.95 SAVE 27%
$18.95
/user/mo
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
Professional
Great choice for smaller teams.
$30.95 SAVE 25%
$22.95
/user/mo
Everything in Essential, plus:
- Unlimited conference calls, 40 participants
- Unlimited video conferencing
- Screensharing
- Auto attendant (multi-level)
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
Enterprise
Great for small & medium teams.
$40.95 SAVE 19%
$32.95
/user/mo
Everything in Essential, plus:
- Unlimited participants on voice & video conferencing
- Call recording
- Unlimited video conference recording
- Voicemail transcription
- Microsoft Teams/Custom Integrations
- Single Sign On
most popular
Still not sure?
Still not sure?
The most successful brands trust Nextiva.






Nextiva Pricing FAQs
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core. With $200M in backing from Goldman Sachs Asset Management, we’re taking that vision to every customer, everywhere.
Connected Communications leverages past and present conversations to provide a seamless employee and customer experience. It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user.
The top benefits of Connected Communications include:
- Increased revenue — When you anticipate customer needs, you can intelligently offer promotions and product upgrades and act on new sales opportunities.
- Reduced customer churn — Keep customers engaged throughout their journey, growing customer loyalty and solving causes of churn before they happen so you can maximize customer value.
- Boost team productivity — Minimize the busy work by automating routine tasks when handling customer issues and sales pipelines. Set automatic reminders to serve customers efficiently.
- Lowered costs — Trim expenses by consolidating 15+ customer support apps, eliminating data silos, and bridging divides between isolated teams.
- Enhanced business continuity — Stay connected to your customers and keep your teams connected with the most reliable service provider in the industry. Down communication systems means lost business.
Nextiva’s price plans include business functionality you need, such as unlimited calling nationwide, voicemail transcription, mobile and desktop apps, and collaboration tools.
Nextiva’s cloud phone system saves business owners up to 65% over its on-premises landline predecessors. Instead of paying extra for text messaging (SMS/MMS), customer support tools, and virtual faxing, you get them included with Nextiva.
Enterprise phone solutions like call centers, contact centers, and trunking vary based on the number of seats and add-ons.
It costs nothing to try Nextiva. Set it up in minutes, and begin using its business communication software on iOS, Android, Windows, and macOS.
Nextiva is a breeze to set up for enterprises and small businesses. Every account gets personalized care to help them along the way.
Once you pick your plan, add users, transfer phone numbers (or get a new business number). Then, download the NextivaONE App to your smartphone or computer, and you’re up and running!
Larger organizations receive additional support in setting up bulk number porting, contact centers, data integrations, and workflow automation. Whenever your needs change, we’re ready to support you.
Did we mention everyone gets unlimited live support? Swing by our support portal for FAQs, training videos, and easy-to-follow tutorials. If you have a question, reach our product experts over the phone, email, chat, or social media — anytime!
We’ve designed every aspect of our beautiful admin portal to be the easiest and fastest way to manage your business phone service.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva lets anyone work from home and the office using its secure business communications platform. Your team can use VoIP desk phones or virtual softphones to stay in touch.
Here are several features that are essential to a hybrid workforce:
- Cloud PBX — Manage your company’s phone service, including call routing, over an internet connection while keeping your staff productive.
- Conference calls — Dial in to connect multiple people from any phone line to participate in a conference call. Hold meetings even when people work remotely.
- Screen sharing — Deliver a live presentation to team members and customers for real-time collaboration.
- Team messaging — Chat with team members for a faster response than an email across any desktop or mobile device.
- Phone presence — See when another person is busy, on a call, on their mobile phone, or available for more efficient communication.
- Video meetings — Meet over a video conference using a trusted VoIP solution to add a deeper emotional connection.
- HD phone calls — Be heard clearly with excellent call quality. HD voice gives you twice the sound quality of an analog phone call.
- Unified communications — Unified Communications as a Service (UCaaS) consolidates separate channels across the enterprise into a shared platform for voice, video, chat, and collaboration.
- CRM integrations — Even though Nextiva’s virtual phone system is powerful, it integrates nicely with others using APIs. Dial contacts faster and bridge the gap between your CRM and office phone system.
- Toll-free phone number — Achieve a trusted, national presence with a toll-free business phone number to direct calls to your team easily. Incoming phone calls can be routed to your office phone or cell phone any way you want.
- Advanced features — Instantly adjust call management telephony features like call recording, call logs, on-hold music, call queues, auto attendants, call transfers, call forwarding, caller ID, and more.
Yes, Nextiva has sales and support software made for businesses of all sizes.
Here are several notable features that are essential to working remotely:
- Sales tools: Track every deal through your sales pipeline and grow your revenue. Equip your salesforce to close deals faster.
- Service tools: Forge a deeper connection with customers and multiply your productivity with intelligent help desk tools that keep everyone on the same page.
- Contact center: Handle a high volume of inbound and outbound calls over the phone, email, and social media with ease. Launch a cloud contact center in days, not months.
But that’s not all. The platform gets smarter the more you use it. Employees can see the full picture of the customer in real time. It anticipates customer needs based on their journey, experience, behaviors, and comparative insights.
No matter how you sell or assist customers, you can do it with Nextiva.
Nextiva was founded in 2006 on Amazing Service. That’s not a tagline — it’s our not-so-secret advantage no one else can beat. With $200M in backing by Goldman Sachs Asset Management, we’re tackling Connected Communications to bring customers value across communications and customer management.
From the personalized onboarding support to our engineers that maintain our scalable network, every customer benefits from our obsessive focus on delivering a superior customer experience.
Nextiva is so much more than a VoIP phone system. Nextiva was ahead of the curve by introducing its unified communications solution long before the UCaaS went mainstream.
It has become the ultimate business communications platform that brings teams and customers closer. It surfaces actionable customer intelligence to your employees and empowers them to work from anywhere.
Nextiva gives small businesses and enterprises a competitive advantage with virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX — all in one system.
Over 100,000 companies rely on Nextiva for its rock-solid reliability. You get more than just a dial tone; you get peace of mind. Our 1,200+ team members are driven to provide you with the best customer service you won’t find anywhere else. In the past year, billions of conversations took place over our network.
U.S. News ranked Nextiva as the best business phone system two years in a row out of more than 20 VoIP providers. In addition, the technology review platform G2 noted that our communication platform was one of the easiest to use, making it an excellent fit for any business.
You probably recognize a few of our top customers: Pac-12, Taco Bell, Shelby American, Conan, Barstool Sports, and DirectBuy.
Nextiva also caters to specialized small businesses. Examples include insurance agencies, healthcare providers, law firms, nonprofits, manufacturers, and many more.
You also don’t need to be technical to use Nextiva. Our experts will walk you through every step of the way so you can scale your business, not scan technical manuals.
(But, if you like to tinker with PBX systems, you’ll want to make us your SIP trunk provider. Our highly redundant business voice network has eight data centers throughout North America.)
No matter how or where you work, Nextiva helps you stay connected to customers and teams. From startups to global brands, we’ve got you covered.
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
Core
Voice contact center
All the essential tools your teams need to operate a best-in-class inbound, outbound, or blended global contact center.
- Blended inbound/outbound
- Agent desktop plus
- Geo redundancy
- Call recording
- Nextiva Business Phone Service integration*
Premium
Digital engagement
Everything in Core plus omnichannel support and essential quality management (QM).
EVERYTHING IN CORE, PLUS:
- Chat
- SMS
- Essential quality management (QM)
Optimum
Workforce optimization
Everything in Premium plus full workforce optimization (WFO) capabilities to manage and motivate on-site or remote teams.
EVERYTHING IN CORE, PLUS:
- Enterprise quality management (QM)
- Proactive notification
- Enterprise workforce management (WFM)
Ultimate
Workflow automation
Everything in Optimum plus analytics and workflow automation tools and apps.
EVERYTHING IN CORE, PLUS:
- Interactions analytics
- Graphical no-code workflows
- Entire workflow automation suite
*Nextiva Business Phone Service sold separately.
Compare plan features
Core functionality
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
BLENDED INBOUND/OUTBOUND
Handle inbound and outbound communication, or blended to get the right level of agents with traffic.
AGENT DESKTOP PLUS
Access via web browser login.
GEO REDUNDANCY
Safeguard your data across multiple data centers.
CALL RECORDING
Inbound or outbound call recording including a caller’s IVR speech input.
SOFTPHONE
Use VoIP to deliver calls to an agent.
NEXTIVA VOICE INTEGRATION
Seamless connectivity with Nextiva Business Phone Service, sold separately.
Digital channels
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
CHAT
Intelligent chat routing based on agent skills.
Intelligent email routing based on agent skills.
SMS
Intelligent SMS routing based on agent skills.
Workforce optimization
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
ESSENTIALS QUALITY MANAGEMENT (QM)
Basic scorecards, screen recordings.
ENTERPRISE QUALITY MANAGEMENT (QM)
Coaching capabilities, advanced evaluations and system security.
ENTERPRISE WORKFORCE MANAGEMENT (WFM)
Strategic planner and mobile.
INTERACTIONS ANALYTICS
Inbound or outbound call recording including a caller’s IVR speech input.
Workflow automation
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
PROACTIVE NOTIFICATION
Automates real-time outreach to customers via phone, SMS, email, or social channels.
ENTIRE WORKFLOW AUTOMATION SUITE
Automated workflows, pre-built integrations, and real-time visualizations.
Support
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
24/7 SUPPORT
Expert support provided by Nextiva’s most tenured agents.
TECHNICAL ACCOUNT MANAGER (TAM)
Main point of contact and liaison for training, projects, operational improvement, and reporting.
Add-on
Add-on
Add-on
Add-on
BLENDED INBOUND/OUTBOUND
Handle inbound and outbound communication, or blended to get the right level of agents with traffic.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
BAGENT DESKTOP PLUS
Access via web browser login.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
GEO REDUNDANCY
Safeguard your data across multiple data centers.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
CALL RECORDING
Inbound or outbound call recording including a caller’s IVR speech input.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
SOFTPHONE
Use VoIP to deliver calls to an agent.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
NEXTIVA VOICE INTEGRATION
Seamless connectivity with Nextiva Business Phone Service, sold separately.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
CHAT
Intelligent chat routing based on agent skills.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ |
Intelligent email routing based on agent skills.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ |
SMS
Intelligent SMS routing based on agent skills.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ |
ESSENTIALS QUALITY MANAGEMENT (QM)
Basic scorecards, screen recordings.
Core | Premium | Optimum | Ultimate |
✓ |
ENTERPRISE QUALITY MANAGEMENT (QM)
Coaching capabilities, advanced evaluations and system security.
Core | Premium | Optimum | Ultimate |
✓ | ✓ |
ENTERPRISE WORKFORCE MANAGEMENT (WFM)
Strategic planner and mobile.
Core | Premium | Optimum | Ultimate |
✓ | ✓ |
INTERACTIONS ANALYTICS
Inbound or outbound call recording including a caller’s IVR speech input.
Core | Premium | Optimum | Ultimate |
✓ |
PROACTIVE NOTIFICATION
Automates real-time outreach to customers via phone, SMS, email, or social channels.
Core | Premium | Optimum | Ultimate |
✓ |
ENTIRE WORKFLOW AUTOMATION SUITE
Automated workflows, pre-built integrations, and real-time visualizations.
Core | Premium | Optimum | Ultimate |
✓ |
24/7 SUPPORT
Expert support provided by Nextiva’s most tenured agents.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
TECHNICAL ACCOUNT MANAGER (TAM)
Main point of contact and liaison for training, projects, operational improvement, and reporting.
Core | Premium | Optimum | Ultimate |
Add-on | Add-on | Add-on | Add-on |
Popular universal add‑ons
Intelligent virtual agent (IVA)
Deliver answers to common questions and solve customer problems quickly with an intelligent virtual agent.
CRM connectors
Pre-built integrations with leading CRM solutions – Salesforce, ServiceNow, Oracle, Microsoft, and Zendesk, that empower agents and supervisors with rich customer data.
Performance dashboards
Real-time dashboards and wallboards that provides holistic reporting from all your systems.
Need help deciding which
plan is right for you?
Talk with an expert and get answers.
Essential
Easy, quick start plan.
$30.95 SAVE 22%
$23.95
/user/mo
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
Professional
Great choice for smaller teams.
$35.95 SAVE 22%
$27.95
/user/mo
Everything in Essential, plus:
- Unlimited conference calls, 40 participants
- Unlimited video conferencing
- Screensharing
- Auto attendant (multi-level)
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
Enterprise
Great for small & medium teams.
$45.95 SAVE 17%
$23.95
/user/mo
Everything in Essential, plus:
- Unlimited participants on voice & video conferencing
- Call recording
- Unlimited video conference recording
- Voicemail transcription
- Microsoft Teams/Custom Integrations
- Single Sign On
most popular
Still not sure?
Still not sure?
The most successful brands trust Nextiva.






Nextiva Pricing FAQs
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core. With $200M in backing from Goldman Sachs Asset Management, we’re taking that vision to every customer, everywhere.
Connected Communications leverages past and present conversations to provide a seamless employee and customer experience. It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user.
The top benefits of Connected Communications include:
- Increased revenue — When you anticipate customer needs, you can intelligently offer promotions and product upgrades and act on new sales opportunities.
- Reduced customer churn — Keep customers engaged throughout their journey, growing customer loyalty and solving causes of churn before they happen so you can maximize customer value.
- Boost team productivity — Minimize the busy work by automating routine tasks when handling customer issues and sales pipelines. Set automatic reminders to serve customers efficiently.
- Lowered costs — Trim expenses by consolidating 15+ customer support apps, eliminating data silos, and bridging divides between isolated teams.
- Enhanced business continuity — Stay connected to your customers and keep your teams connected with the most reliable service provider in the industry. Down communication systems means lost business.
Nextiva’s price plans include business functionality you need, such as unlimited calling nationwide, voicemail transcription, mobile and desktop apps, and collaboration tools.
Nextiva’s cloud phone system saves business owners up to 65% over its on-premises landline predecessors. Instead of paying extra for text messaging (SMS/MMS), customer support tools, and virtual faxing, you get them included with Nextiva.
Enterprise phone solutions like call centers, contact centers, and trunking vary based on the number of seats and add-ons.
It costs nothing to try Nextiva. Set it up in minutes, and begin using its business communication software on iOS, Android, Windows, and macOS.
Nextiva is a breeze to set up for enterprises and small businesses. Every account gets personalized care to help them along the way.
Once you pick your plan, add users, transfer phone numbers (or get a new business number). Then, download the NextivaONE App to your smartphone or computer, and you’re up and running!
Larger organizations receive additional support in setting up bulk number porting, contact centers, data integrations, and workflow automation. Whenever your needs change, we’re ready to support you.
Did we mention everyone gets unlimited live support? Swing by our support portal for FAQs, training videos, and easy-to-follow tutorials. If you have a question, reach our product experts over the phone, email, chat, or social media — anytime!
We’ve designed every aspect of our beautiful admin portal to be the easiest and fastest way to manage your business phone service.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva lets anyone work from home and the office using its secure business communications platform. Your team can use VoIP desk phones or virtual softphones to stay in touch.
Here are several features that are essential to a hybrid workforce:
- Cloud PBX — Manage your company’s phone service, including call routing, over an internet connection while keeping your staff productive.
- Conference calls — Dial in to connect multiple people from any phone line to participate in a conference call. Hold meetings even when people work remotely.
- Screen sharing — Deliver a live presentation to team members and customers for real-time collaboration.
- Team messaging — Chat with team members for a faster response than an email across any desktop or mobile device.
- Phone presence — See when another person is busy, on a call, on their mobile phone, or available for more efficient communication.
- Video meetings — Meet over a video conference using a trusted VoIP solution to add a deeper emotional connection.
- HD phone calls — Be heard clearly with excellent call quality. HD voice gives you twice the sound quality of an analog phone call.
- Unified communications — Unified Communications as a Service (UCaaS) consolidates separate channels across the enterprise into a shared platform for voice, video, chat, and collaboration.
- CRM integrations — Even though Nextiva’s virtual phone system is powerful, it integrates nicely with others using APIs. Dial contacts faster and bridge the gap between your CRM and office phone system.
- Toll-free phone number — Achieve a trusted, national presence with a toll-free business phone number to direct calls to your team easily. Incoming phone calls can be routed to your office phone or cell phone any way you want.
- Advanced features — Instantly adjust call management telephony features like call recording, call logs, on-hold music, call queues, auto attendants, call transfers, call forwarding, caller ID, and more.
Yes, Nextiva has sales and support software made for businesses of all sizes.
Here are several notable features that are essential to working remotely:
- Sales tools: Track every deal through your sales pipeline and grow your revenue. Equip your salesforce to close deals faster.
- Service tools: Forge a deeper connection with customers and multiply your productivity with intelligent help desk tools that keep everyone on the same page.
- Contact center: Handle a high volume of inbound and outbound calls over the phone, email, and social media with ease. Launch a cloud contact center in days, not months.
But that’s not all. The platform gets smarter the more you use it. Employees can see the full picture of the customer in real time. It anticipates customer needs based on their journey, experience, behaviors, and comparative insights.
No matter how you sell or assist customers, you can do it with Nextiva.
Nextiva was founded in 2006 on Amazing Service. That’s not a tagline — it’s our not-so-secret advantage no one else can beat. With $200M in backing by Goldman Sachs Asset Management, we’re tackling Connected Communications to bring customers value across communications and customer management.
From the personalized onboarding support to our engineers that maintain our scalable network, every customer benefits from our obsessive focus on delivering a superior customer experience.
Nextiva is so much more than a VoIP phone system. Nextiva was ahead of the curve by introducing its unified communications solution long before the UCaaS went mainstream.
It has become the ultimate business communications platform that brings teams and customers closer. It surfaces actionable customer intelligence to your employees and empowers them to work from anywhere.
Nextiva gives small businesses and enterprises a competitive advantage with virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX — all in one system.
Over 100,000 companies rely on Nextiva for its rock-solid reliability. You get more than just a dial tone; you get peace of mind. Our 1,200+ team members are driven to provide you with the best customer service you won’t find anywhere else. In the past year, billions of conversations took place over our network.
U.S. News ranked Nextiva as the best business phone system two years in a row out of more than 20 VoIP providers. In addition, the technology review platform G2 noted that our communication platform was one of the easiest to use, making it an excellent fit for any business.
You probably recognize a few of our top customers: Pac-12, Taco Bell, Shelby American, Conan, Barstool Sports, and DirectBuy.
Nextiva also caters to specialized small businesses. Examples include insurance agencies, healthcare providers, law firms, nonprofits, manufacturers, and many more.
You also don’t need to be technical to use Nextiva. Our experts will walk you through every step of the way so you can scale your business, not scan technical manuals.
(But, if you like to tinker with PBX systems, you’ll want to make us your SIP trunk provider. Our highly redundant business voice network has eight data centers throughout North America.)
No matter how or where you work, Nextiva helps you stay connected to customers and teams. From startups to global brands, we’ve got you covered.
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
Essential
Easy, quick start plan.
$29.95 SAVE 26%
$21.95
/user/mo
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
Professional
Great choice for smaller teams.
$33.95 SAVE 23%
$25.95
/user/mo
Everything in Essential, plus:
- Unlimited conference calls, 40 participants
- Unlimited video conferencing
- Screensharing
- Auto attendant (multi-level)
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
Enterprise
Great for small & medium teams.
$43.95 SAVE 18%
$35.95
/user/mo
Everything in Essential, plus:
- Unlimited participants on voice & video conferencing
- Call recording
- Unlimited video conference recording
- Voicemail transcription
- Microsoft Teams/Custom Integrations
- Single Sign On
most popular
Still not sure?
Still not sure?
The most successful brands trust Nextiva.






Nextiva Pricing FAQs
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core. With $200M in backing from Goldman Sachs Asset Management, we’re taking that vision to every customer, everywhere.
Connected Communications leverages past and present conversations to provide a seamless employee and customer experience. It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user.
The top benefits of Connected Communications include:
- Increased revenue — When you anticipate customer needs, you can intelligently offer promotions and product upgrades and act on new sales opportunities.
- Reduced customer churn — Keep customers engaged throughout their journey, growing customer loyalty and solving causes of churn before they happen so you can maximize customer value.
- Boost team productivity — Minimize the busy work by automating routine tasks when handling customer issues and sales pipelines. Set automatic reminders to serve customers efficiently.
- Lowered costs — Trim expenses by consolidating 15+ customer support apps, eliminating data silos, and bridging divides between isolated teams.
- Enhanced business continuity — Stay connected to your customers and keep your teams connected with the most reliable service provider in the industry. Down communication systems means lost business.
Nextiva’s price plans include business functionality you need, such as unlimited calling nationwide, voicemail transcription, mobile and desktop apps, and collaboration tools.
Nextiva’s cloud phone system saves business owners up to 65% over its on-premises landline predecessors. Instead of paying extra for text messaging (SMS/MMS), customer support tools, and virtual faxing, you get them included with Nextiva.
Enterprise phone solutions like call centers, contact centers, and trunking vary based on the number of seats and add-ons.
It costs nothing to try Nextiva. Set it up in minutes, and begin using its business communication software on iOS, Android, Windows, and macOS.
Nextiva is a breeze to set up for enterprises and small businesses. Every account gets personalized care to help them along the way.
Once you pick your plan, add users, transfer phone numbers (or get a new business number). Then, download the NextivaONE App to your smartphone or computer, and you’re up and running!
Larger organizations receive additional support in setting up bulk number porting, contact centers, data integrations, and workflow automation. Whenever your needs change, we’re ready to support you.
Did we mention everyone gets unlimited live support? Swing by our support portal for FAQs, training videos, and easy-to-follow tutorials. If you have a question, reach our product experts over the phone, email, chat, or social media — anytime!
We’ve designed every aspect of our beautiful admin portal to be the easiest and fastest way to manage your business phone service.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva lets anyone work from home and the office using its secure business communications platform. Your team can use VoIP desk phones or virtual softphones to stay in touch.
Here are several features that are essential to a hybrid workforce:
- Cloud PBX — Manage your company’s phone service, including call routing, over an internet connection while keeping your staff productive.
- Conference calls — Dial in to connect multiple people from any phone line to participate in a conference call. Hold meetings even when people work remotely.
- Screen sharing — Deliver a live presentation to team members and customers for real-time collaboration.
- Team messaging — Chat with team members for a faster response than an email across any desktop or mobile device.
- Phone presence — See when another person is busy, on a call, on their mobile phone, or available for more efficient communication.
- Video meetings — Meet over a video conference using a trusted VoIP solution to add a deeper emotional connection.
- HD phone calls — Be heard clearly with excellent call quality. HD voice gives you twice the sound quality of an analog phone call.
- Unified communications — Unified Communications as a Service (UCaaS) consolidates separate channels across the enterprise into a shared platform for voice, video, chat, and collaboration.
- CRM integrations — Even though Nextiva’s virtual phone system is powerful, it integrates nicely with others using APIs. Dial contacts faster and bridge the gap between your CRM and office phone system.
- Toll-free phone number — Achieve a trusted, national presence with a toll-free business phone number to direct calls to your team easily. Incoming phone calls can be routed to your office phone or cell phone any way you want.
- Advanced features — Instantly adjust call management telephony features like call recording, call logs, on-hold music, call queues, auto attendants, call transfers, call forwarding, caller ID, and more.
Yes, Nextiva has sales and support software made for businesses of all sizes.
Here are several notable features that are essential to working remotely:
- Sales tools: Track every deal through your sales pipeline and grow your revenue. Equip your salesforce to close deals faster.
- Service tools: Forge a deeper connection with customers and multiply your productivity with intelligent help desk tools that keep everyone on the same page.
- Contact center: Handle a high volume of inbound and outbound calls over the phone, email, and social media with ease. Launch a cloud contact center in days, not months.
But that’s not all. The platform gets smarter the more you use it. Employees can see the full picture of the customer in real time. It anticipates customer needs based on their journey, experience, behaviors, and comparative insights.
No matter how you sell or assist customers, you can do it with Nextiva.
Nextiva was founded in 2006 on Amazing Service. That’s not a tagline — it’s our not-so-secret advantage no one else can beat. With $200M in backing by Goldman Sachs Asset Management, we’re tackling Connected Communications to bring customers value across communications and customer management.
From the personalized onboarding support to our engineers that maintain our scalable network, every customer benefits from our obsessive focus on delivering a superior customer experience.
Nextiva is so much more than a VoIP phone system. Nextiva was ahead of the curve by introducing its unified communications solution long before the UCaaS went mainstream.
It has become the ultimate business communications platform that brings teams and customers closer. It surfaces actionable customer intelligence to your employees and empowers them to work from anywhere.
Nextiva gives small businesses and enterprises a competitive advantage with virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX — all in one system.
Over 100,000 companies rely on Nextiva for its rock-solid reliability. You get more than just a dial tone; you get peace of mind. Our 1,200+ team members are driven to provide you with the best customer service you won’t find anywhere else. In the past year, billions of conversations took place over our network.
U.S. News ranked Nextiva as the best business phone system two years in a row out of more than 20 VoIP providers. In addition, the technology review platform G2 noted that our communication platform was one of the easiest to use, making it an excellent fit for any business.
You probably recognize a few of our top customers: Pac-12, Taco Bell, Shelby American, Conan, Barstool Sports, and DirectBuy.
Nextiva also caters to specialized small businesses. Examples include insurance agencies, healthcare providers, law firms, nonprofits, manufacturers, and many more.
You also don’t need to be technical to use Nextiva. Our experts will walk you through every step of the way so you can scale your business, not scan technical manuals.
(But, if you like to tinker with PBX systems, you’ll want to make us your SIP trunk provider. Our highly redundant business voice network has eight data centers throughout North America.)
No matter how or where you work, Nextiva helps you stay connected to customers and teams. From startups to global brands, we’ve got you covered.
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
Essential
Easy, quick start plan.
$25.95 SAVE 27%
$18.95
/user/mo
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet fax
Professional
Great choice for smaller teams.
$30.95 SAVE 25%
$22.95
/user/mo
Everything in Essential, plus:
- Unlimited conference calls, 40 participants
- Unlimited video conferencing
- Screensharing
- Auto attendant (multi-level)
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
Enterprise
Great for small & medium teams.
$40.95 SAVE 19%
$32.95
/user/mo
Everything in Essential, plus:
- Unlimited participants on voice & video conferencing
- Call recording
- Unlimited video conference recording
- Voicemail transcription
- Microsoft Teams/Custom Integrations
- Single Sign On
most popular
Still not sure?
Still not sure?
The most successful brands trust Nextiva.






Nextiva Pricing FAQs
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core. With $200M in backing from Goldman Sachs Asset Management, we’re taking that vision to every customer, everywhere.
Connected Communications leverages past and present conversations to provide a seamless employee and customer experience. It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user.
The top benefits of Connected Communications include:
- Increased revenue — When you anticipate customer needs, you can intelligently offer promotions and product upgrades and act on new sales opportunities.
- Reduced customer churn — Keep customers engaged throughout their journey, growing customer loyalty and solving causes of churn before they happen so you can maximize customer value.
- Boost team productivity — Minimize the busy work by automating routine tasks when handling customer issues and sales pipelines. Set automatic reminders to serve customers efficiently.
- Lowered costs — Trim expenses by consolidating 15+ customer support apps, eliminating data silos, and bridging divides between isolated teams.
- Enhanced business continuity — Stay connected to your customers and keep your teams connected with the most reliable service provider in the industry. Down communication systems means lost business.
Nextiva’s price plans include business functionality you need, such as unlimited calling nationwide, voicemail transcription, mobile and desktop apps, and collaboration tools.
Nextiva’s cloud phone system saves business owners up to 65% over its on-premises landline predecessors. Instead of paying extra for text messaging (SMS/MMS), customer support tools, and virtual faxing, you get them included with Nextiva.
Enterprise phone solutions like call centers, contact centers, and trunking vary based on the number of seats and add-ons.
It costs nothing to try Nextiva. Set it up in minutes, and begin using its business communication software on iOS, Android, Windows, and macOS.
Nextiva is a breeze to set up for enterprises and small businesses. Every account gets personalized care to help them along the way.
Once you pick your plan, add users, transfer phone numbers (or get a new business number). Then, download the NextivaONE App to your smartphone or computer, and you’re up and running!
Larger organizations receive additional support in setting up bulk number porting, contact centers, data integrations, and workflow automation. Whenever your needs change, we’re ready to support you.
Did we mention everyone gets unlimited live support? Swing by our support portal for FAQs, training videos, and easy-to-follow tutorials. If you have a question, reach our product experts over the phone, email, chat, or social media — anytime!
We’ve designed every aspect of our beautiful admin portal to be the easiest and fastest way to manage your business phone service.
Nextiva is a Connected Communications company that helps businesses grow faster. It lets people work smarter using its business VoIP phone service, video conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication. U.S. News ranked it the best business phone system in 2020, 2021, 2022, and 2023. Nextiva’s business phone software regularly tops reviewer’s lists for superior uptime and ease of use
Nextiva uniquely manages all customer communications and engagement in one place to provide a truly unified view of the customer. It enhances the customer experience with sales and service tools, analytics, AI, and automation.
Nextiva lets anyone work from home and the office using its secure business communications platform. Your team can use VoIP desk phones or virtual softphones to stay in touch.
Here are several features that are essential to a hybrid workforce:
- Cloud PBX — Manage your company’s phone service, including call routing, over an internet connection while keeping your staff productive.
- Conference calls — Dial in to connect multiple people from any phone line to participate in a conference call. Hold meetings even when people work remotely.
- Screen sharing — Deliver a live presentation to team members and customers for real-time collaboration.
- Team messaging — Chat with team members for a faster response than an email across any desktop or mobile device.
- Phone presence — See when another person is busy, on a call, on their mobile phone, or available for more efficient communication.
- Video meetings — Meet over a video conference using a trusted VoIP solution to add a deeper emotional connection.
- HD phone calls — Be heard clearly with excellent call quality. HD voice gives you twice the sound quality of an analog phone call.
- Unified communications — Unified Communications as a Service (UCaaS) consolidates separate channels across the enterprise into a shared platform for voice, video, chat, and collaboration.
- CRM integrations — Even though Nextiva’s virtual phone system is powerful, it integrates nicely with others using APIs. Dial contacts faster and bridge the gap between your CRM and office phone system.
- Toll-free phone number — Achieve a trusted, national presence with a toll-free business phone number to direct calls to your team easily. Incoming phone calls can be routed to your office phone or cell phone any way you want.
- Advanced features — Instantly adjust call management telephony features like call recording, call logs, on-hold music, call queues, auto attendants, call transfers, call forwarding, caller ID, and more.
Yes, Nextiva has sales and support software made for businesses of all sizes.
Here are several notable features that are essential to working remotely:
- Sales tools: Track every deal through your sales pipeline and grow your revenue. Equip your salesforce to close deals faster.
- Service tools: Forge a deeper connection with customers and multiply your productivity with intelligent help desk tools that keep everyone on the same page.
- Contact center: Handle a high volume of inbound and outbound calls over the phone, email, and social media with ease. Launch a cloud contact center in days, not months.
But that’s not all. The platform gets smarter the more you use it. Employees can see the full picture of the customer in real time. It anticipates customer needs based on their journey, experience, behaviors, and comparative insights.
No matter how you sell or assist customers, you can do it with Nextiva.
Nextiva was founded in 2006 on Amazing Service. That’s not a tagline — it’s our not-so-secret advantage no one else can beat. With $200M in backing by Goldman Sachs Asset Management, we’re tackling Connected Communications to bring customers value across communications and customer management.
From the personalized onboarding support to our engineers that maintain our scalable network, every customer benefits from our obsessive focus on delivering a superior customer experience.
Nextiva is so much more than a VoIP phone system. Nextiva was ahead of the curve by introducing its unified communications solution long before the UCaaS went mainstream.
It has become the ultimate business communications platform that brings teams and customers closer. It surfaces actionable customer intelligence to your employees and empowers them to work from anywhere.
Nextiva gives small businesses and enterprises a competitive advantage with virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX — all in one system.
Over 100,000 companies rely on Nextiva for its rock-solid reliability. You get more than just a dial tone; you get peace of mind. Our 1,200+ team members are driven to provide you with the best customer service you won’t find anywhere else. In the past year, billions of conversations took place over our network.
U.S. News ranked Nextiva as the best business phone system two years in a row out of more than 20 VoIP providers. In addition, the technology review platform G2 noted that our communication platform was one of the easiest to use, making it an excellent fit for any business.
You probably recognize a few of our top customers: Pac-12, Taco Bell, Shelby American, Conan, Barstool Sports, and DirectBuy.
Nextiva also caters to specialized small businesses. Examples include insurance agencies, healthcare providers, law firms, nonprofits, manufacturers, and many more.
You also don’t need to be technical to use Nextiva. Our experts will walk you through every step of the way so you can scale your business, not scan technical manuals.
(But, if you like to tinker with PBX systems, you’ll want to make us your SIP trunk provider. Our highly redundant business voice network has eight data centers throughout North America.)
No matter how or where you work, Nextiva helps you stay connected to customers and teams. From startups to global brands, we’ve got you covered.
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
DO MORE FOR YOUR BUSINESS
The future of work with Nextiva.
Learn more about our favorite customer engagement tools.
As your business grows, the tools you use should allow you to grow with no limitations and no exponential costs. A VoIP plan does exactly that. A VoIP phone plan lets you make and receive calls over the internet, which gives you flexibility to run your business from anywhere.
If you are considering making the switch, let us highlight the top benefits of a VoIP phone system:
- Cost-efficient:
- Equipment required: Unlike traditional phone services, a VoIP system doesn’t need to have physical locations to hardwire anything. So, with a VoIP plan, you will save by just using your internet connection. You can use hard or soft phones.
- A hard-ware phone will look like a typical “desk phone” but it will be using the internet to function. A softphone on the other hand uses software that can be installed in a mobile or computer to make or receive calls.
- Calls cost: With a VoIP plan, you wont pay for each call, you’ll have unlimited voice calling.
- Better sound: With a VoIP phone you’ll have high-quality sound where the audio won’t be fuzzy and your clients will be able to hear you very well.
- More features: Have extra features at your disposal like auto attendants, call recording
- mobile and desktop apps to make and receive calls, video conferences, texts and more.
Now that you know all the benefits a good VoIP phone service can provide for your business, we have the best plan ready for you. At Nextiva, we provide 3 overall VoIP pricing plans that can be customized for any business. With our plans you not only get a top of the line VoIP phone system, but also you can have peace of mind that our team will be able to support you with anything. With all our plans we provide 24/7 customer support via email, chat or phone. You’ll also get real-time system alerts and the support needed to fix any issue going on.
Essential:
- With our essential plan, you get everything you need to get started. It can be recommended for a small business that still might not need all the features we have available. Here are the main features you’ll have:
- Unlimited voice calls
- Video calling for up to 45 mins per video call
- Video meetings for up to 45 mins per meeting.
- Options to get a local and toll-free numbers for free
- Email notifications for any voicemails you receive
Professional:
With this VoIP plan at Nextiva, you get everything you have with Essential, but more.
- Conference calls with up to 40 participants
- Up to 3,000 of toll-free minutes
- Integrations with CRM and customer-facing popular apps
- Features like multi-level auto attendant and SMS notifications of any voicemails
Enterprise:
Get more features and advanced integrations with our Enterprise VoIP pricing plan which can support any growing business with more specific needs.
- Unlimited participants on conference calls
- 12,500 toll-free minutes
- IIntegrations with enterprise apps for CRM
- Option for call recording
Reach out to one of our agents to discuss what your business needs. We’ll make sure to make the recommendations and personalize the plan that is right for you. Chat with us today!
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
“I’m a big fan of
companies like
Nextiva.”
STEVE WOZNIAK
CO-FOUNDER AT APPLE
Join 100,000+ growing businesses.
By clicking the button, you agree to Nextiva’s Terms & Conditions.
Core
Voice contact center
All the essential tools your teams need to operate a best-in-class inbound, outbound, or blended global contact center.
- Blended inbound/outbound
- Agent desktop plus
- Geo redundancy
- Call recording
- Nextiva Business Phone Service integration*
Premium
Digital engagement
Everything in Core plus omnichannel support and essential quality management (QM).
EVERYTHING IN CORE, PLUS:
- Chat
- SMS
- Essential quality management (QM)
Optimum
Workforce optimization
Everything in Premium plus full workforce optimization (WFO) capabilities to manage and motivate on-site or remote teams.
EVERYTHING IN CORE, PLUS:
- Enterprise quality management (QM)
- Proactive notification
- Enterprise workforce management (WFM)
Ultimate
Workflow automation
Everything in Optimum plus analytics and workflow automation tools and apps.
EVERYTHING IN CORE, PLUS:
- Interactions analytics
- Graphical no-code workflows
- Entire workflow automation suite
*Nextiva Business Phone Service sold separately.
Compare plan features
Core functionality
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
BLENDED INBOUND/OUTBOUND
Handle inbound and outbound communication, or blended to get the right level of agents with traffic.
AGENT DESKTOP PLUS
Access via web browser login.
GEO REDUNDANCY
Safeguard your data across multiple data centers.
CALL RECORDING
Inbound or outbound call recording including a caller’s IVR speech input.
SOFTPHONE
Use VoIP to deliver calls to an agent.
NEXTIVA VOICE INTEGRATION
Seamless connectivity with Nextiva Business Phone Service, sold separately.
Digital channels
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
CHAT
Intelligent chat routing based on agent skills.
Intelligent email routing based on agent skills.
SMS
Intelligent SMS routing based on agent skills.
Workforce optimization
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
ESSENTIALS QUALITY MANAGEMENT (QM)
Basic scorecards, screen recordings.
ENTERPRISE QUALITY MANAGEMENT (QM)
Coaching capabilities, advanced evaluations and system security.
ENTERPRISE WORKFORCE MANAGEMENT (WFM)
Strategic planner and mobile.
INTERACTIONS ANALYTICS
Inbound or outbound call recording including a caller’s IVR speech input.
Workflow automation
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
PROACTIVE NOTIFICATION
Automates real-time outreach to customers via phone, SMS, email, or social channels.
ENTIRE WORKFLOW AUTOMATION SUITE
Automated workflows, pre-built integrations, and real-time visualizations.
Support
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
24/7 SUPPORT
Expert support provided by Nextiva’s most tenured agents.
TECHNICAL ACCOUNT MANAGER (TAM)
Main point of contact and liaison for training, projects, operational improvement, and reporting.
Add-on
Add-on
Add-on
Add-on
BLENDED INBOUND/OUTBOUND
Handle inbound and outbound communication, or blended to get the right level of agents with traffic.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
BAGENT DESKTOP PLUS
Access via web browser login.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
GEO REDUNDANCY
Safeguard your data across multiple data centers.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
CALL RECORDING
Inbound or outbound call recording including a caller’s IVR speech input.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
SOFTPHONE
Use VoIP to deliver calls to an agent.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
NEXTIVA VOICE INTEGRATION
Seamless connectivity with Nextiva Business Phone Service, sold separately.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ | ✓ |
CHAT
Intelligent chat routing based on agent skills.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ |
Intelligent email routing based on agent skills.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ |
SMS
Intelligent SMS routing based on agent skills.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ |
ESSENTIALS QUALITY MANAGEMENT (QM)
Basic scorecards, screen recordings.
Core | Premium | Optimum | Ultimate |
✓ |
ENTERPRISE QUALITY MANAGEMENT (QM)
Coaching capabilities, advanced evaluations and system security.
Core | Premium | Optimum | Ultimate |
✓ | ✓ |
ENTERPRISE WORKFORCE MANAGEMENT (WFM)
Strategic planner and mobile.
Core | Premium | Optimum | Ultimate |
✓ | ✓ |
INTERACTIONS ANALYTICS
Inbound or outbound call recording including a caller’s IVR speech input.
Core | Premium | Optimum | Ultimate |
✓ |
PROACTIVE NOTIFICATION
Automates real-time outreach to customers via phone, SMS, email, or social channels.
Core | Premium | Optimum | Ultimate |
✓ |
ENTIRE WORKFLOW AUTOMATION SUITE
Automated workflows, pre-built integrations, and real-time visualizations.
Core | Premium | Optimum | Ultimate |
✓ |
24/7 SUPPORT
Expert support provided by Nextiva’s most tenured agents.
Core | Premium | Optimum | Ultimate |
✓ | ✓ | ✓ |