Call Centre Solution
Boost your call centre operations with our cloud-hosted suite designed for small to medium-sized businesses.
Cloud
Flexibility
Access your entire call centre from anywhere using our cloud-hosted system. Manage agents, monitor calls, and stay connected with ease.
CRM
Integration
Seamlessly integrate with top CRMs like Zoho and Salesforce. Sync all call data and customer information for smooth operations.
Live
Monitoring
Supervisors can monitor live calls, barge in, and download recordings. Ensure quality and real-time support for your agents.
Cloud-Hosted Call Centre Solutions
Whether you’re managing inbound or outbound call campaigns, our solution has all the tools you need to streamline operations and increase productivity.
Key Features of VND Call Centre Suite
🖥️ Admin Panel
Manage your entire call centre with ease using our comprehensive admin panel. Assign and manage supervisors and agents, monitor performance, and control overall operations from one central dashboard.
🌐 Cloud Hosted Webphone
Agents can log in and work from anywhere using our state-of-the-art Webphone, accessible through any browser. With features like incoming call popups, hold/unhold, transfer, and conference, the Webphone is perfect for seamless communication.
📞 Call Recording
📧 Voicemail to Email with Transcription
✏️ Call Notes for Inbound & Outbound Calls
📱 VND Phone App (Android & iOS)
Our VND Phone App works across both Android and iOS, ensuring agents stay connected no matter their device. It includes all the features of our Webphone, plus mobile flexibility for on-the-go communication.
🔗 Advanced CRM Integration
Easily integrate your call centre operations with leading CRM systems through our Marketplace, which supports seamless integration with popular platforms like Zoho, Salesforce, and HubSpot.
💬 Real-Time Collaboration
Agents can chat with colleagues, share screens, and provide live support with just a click, ensuring a collaborative and productive environment.
Your customers deserve it.
Experience Unmatched Reliability with Our Cloud-Hosted Call Center Solution — Built on a Redundant Network with Failover Across Multiple Sites, Ensuring 99.999% Uptime and Seamless Performance.
Our network boasts three Points of Presence strategically situated across the U.S., with additional global coverage including two locations in Europe, three in Asia, and two in Australia.
Our carrier-grade data centers, located at prime internet junctions, ensure 99.999% uptime. Recognized as the most reliable in their respective locations, they offer the best possible internet routing for unparalleled connectivity.
Our hosted solution is expertly optimized to ensure the best call path is selected for each communication, enhancing call quality and reliability. We employ the latest VoIP protocols and utilize diverse routing paths to guarantee superior call performance across all connections.
Call Centre Innovations and Industry News
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