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New Year Offer From CallCenterHosting: 15 Day Free Hosted Dialer

We at CallCenterHosting believe in giving our customers the best. We know customers are a priority, and what better way to help your customers than help them extend the same quality and results to their call center.

With 2020 ringing in, we wanted to bring our new customers with a special offer (limited period, so grab your chance.)

We’re happy to announce a 15-day free trial of our hosted predictive dialer so that you can try our product and know our brand up close before making a long-lasting commitment to us.

The hosted predictive dialer we offer comes with a variety of features. But first, let us tell you what you get with this offer.

  • Absolutely no setup fee
  • No base charges (at all)
  • No minimum charge
  • Integrate with any VoIP service provider (Recharge VoIP or bring your own VoIP connection)
  • Free 24×7 support

All that free of cost. Unbelievable, right?

Feature Packed Predictive Dialer

A hosted predictive dialer has unbelievable features as well, let’s see them one by one:

  • CRM Integration for handling your customer information
  • Interactive Dashboard for ease of use and accessibility
  • Campaign Management to make the most of your efforts
  • Predictive Dialing for more talk time and fewer wait times
  • Skill-based Routing for better first call resolution and expert handling
  • Reports and Analytics to track agent and overall performance

A predictive dialer can greatly impact your business by helping you deliver better campaigns and making the most out of your agents’ time. Also, CallCenterHosting’s hosted predictive dialer is hosted on the cloud, making it even more useful and easier to use.

With a hosted predictive dialer, your business can save time and money and can also ignore all geographical boundaries and communicate without any hindrance.

Why Choose CallCenterHosting?

Let’s look at it this way, if you are setting up a call center and want a service provider for your dialer, what would you want that service provider to provide?

With CallCenterHosting, it’s about way more than just the service, we believe in top quality and treating our customers like our family. This belief is why we are offering this free trial to help you understand our brand and get to know us before you make your decision.

Let’s look at the reasons why we are the right choice for your call center:

  • All-around support– whenever, wherever
  • Cost friendly and customized plans for all your business needs
  • Integrate all your business applications and work without any hassle
  • Increase your productivity with top-quality communication
  • Improve sales and retain customers with enhanced customer service

Still not convinced? Try it free for 15 days and make a choice for yourself. (No pressure!)

Also, we at CallCenterHosting provide many other services as well, all helping you communicate with your customers better. Get in touch with us for services like call center solutions, voice broadcasting, toll free numbers, IVR, and many more.

To know more about this offer, connect with our solutions consultant right away: 1-800-346-497444-80-0680-097461-180-031-6834.

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Infographic: Never Say These Things to Your Customers

They say, “The customer is always right.” But this phrase might not always hold true in the real world. There can be instances where the customer is not absolutely correct. But it is the responsibility of call center reps to maintain a positive attitude towards customer behavior and handle customers’ problems.

According to customerexperienceinsight.com , 70% of customers quit doing business with an organization because they felt they were treated rudely or with indifference. Moreover, most of the employees who treated customers harshly never realized it.

Research has revealed that almost 100% of the time, customer service representatives on support calls have to deal with angry and unhappy customers. In such a situation, even a single inappropriate word uttered by the call center agents is enough to leave the customers irritated. It makes the customers never want to return to the business again because of that one unhappy experience they had.

Here are some phrases and words that customer service reps must avoid during their conversation with the customers:

Infographic: Never Say These Things to Your Customers

1. “I Don’t Know.”

When customers call a customer service agent, they expect that they will be given answers about their problems. Even if the agent has not got the solution to their problems, he/she must never say “I don’t know” to the customers.

This phrase may just kill the customer’s confidence in the agent. Instead, the call center reps must be confident and try to find the optimum solution for all customer queries.

What To Say Instead?

“I’m curious about this. Let me look into it now….”

or

“I will find that out for you ………”

2. “Calm Down”

Sometimes the customer may start yelling on the call and become irrational. They might have been experiencing trouble regarding the product and services. Customer service reps must refrain from using the phrase “calm down” in such situations.

They should try to empathize with the customers and handle them politely.

What To Say Instead?

“I understand your situation, Sir/Ma’am, let’s discuss it so that I can give you the best possible solution.”

3. “You Are Wrong”

According to fan experience expert, Ruby Newell-Legner, it takes 12 positive experiences to compensate for one unresolved unpleasant experience.

Telling a customer directly that “he is wrong” can be a huge mistake.

The customer will feel like the call center rep is questioning his capabilities and understanding. This uncertainty may leave the customer in an aggravated situation.

What To Say Instead?

“Sir, can you let me know where exactly you are facing the problem so that I can assist you.”

4. “Can You Tell Your Details Again”

Asking the customers about their details, again and again, might annoy them. Customers expect that once they have shared the details with the agent, the agents will immediately come up with a solution.

Hence the customer service reps must refrain from “asking the details from the customers repeatedly.”

What To Say Instead?

“Sir, would you like to confirm the details for a better assessment?”

It can be a tedious task for the customer service reps to answer all the customer’s problems- all that while maintaining their calm.

However, with a little patience and dedication, the agents can easily make successful and productive conversations with the customers.

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Different Types of Toll Free Numbers: How To Select One?

Seamless communication gives an edge to your business in the market, and toll free numbers are one of that solution that can streamline your business communication while increasing the customer reach. 

If you are a business owner and looking forward to increasing your customer base, provide customers with a toll free number. 

Toll Free Number (also known as Free Phone Number) allows a customer to contact a business without paying calling charges associated with the call. Toll free numbers are an important business asset that can bring a bundle of opportunities for your organization. 

Below is the list of some crucial benefits of having a toll free number.

1. Increases Brand Image

Toll free numbers are much easier to remember and work for every business irrespective of their sizes. Having a toll free number gives recognition and can bring more business as people are more likely to call you.

2. A Perfect Marketing Tool

Using a toll free number in your business makes it easy to keep track of marketing efforts. As businesses use multiple strategies to promote their products and services, it becomes difficult to analyze which campaign works best from a business perspective. 

Toll free number not only expands business reach but also boosts brand recall. They can help improve the marketing campaign ROI as they are easy to remember and free of cost, so customers will surely reach out in case of any business inquiry.

3. Improves Customer Satisfaction

Customer appreciates when they need not pay the business for getting assistance. Toll free number is one such medium that builds customers’ trust towards the organization, which, in turn, improves the level of customer satisfaction.

4. Easy Porting

Portability is one of the essential factors offered by toll free numbers. If a business is moving from one location to another, then there is no need to switch to another phone number. Toll free number portability allows business owners to keep their existing numbers, even if they are shifting to another location.

How to Choose the Right Toll Free Number For Your Business?

A lot of toll free number options are available to select from, according to the business requirements. Although, the purpose of all types of toll free numbers is the same.

Here, we are going to explain different types of toll free numbers that are used by most of the organizations, let’s go into deep:

1. International Toll Free Numbers

Traditionally, toll free numbers are country-specific, which means you have to pay calling charges if you are dialing from another country. Country specific number restricts the callers to dial a number free of cost if they are making the call to another country number.

But an international toll free number increases your global reach without incurring charges even if you are calling from another country. With these global phone numbers, customers or clients can call a business free of cost, no matter where a business is located. 

Area of International Toll Free Numbers

International toll free numbers have become essential business tools for all sizes of companies. The companies who have customers in multiple geographic locations, use these numbers to serve customers better.

Let’s say a business’s physical presence is in Australia, and it has customers in Germany and England as well. An international freephone number will allow customers from Germany and England to dial numbers without paying any charge, as all business calls will automatically be forwarded to the head office in Australia.

Businesses can gain loyalty among customers as these numbers help to maintain an international presence without changing their business phone numbers.

2. Domestic Toll Free Numbers

Most of the companies preferred local toll free numbers (aka domestic toll free numbers) for their national presence. These numbers facilitate business communication across the nation. 

Also, these business phone numbers don’t incur any charges if a caller contacts a business via mobile phone. Usually, extra charges for calling from a mobile phone occurred with ITFS numbers (International Toll Free Numbers), but domestic toll free numbers are free from these restrictions.

Area of Domestic Toll Free Number

Businesses who target only specified locations in their respective nations use these numbers. Also, the businesses that give access to their customers to dial their business numbers from any device, including payphones and mobile phones, use these numbers.

3. Universal International Freephone Numbers (UIFN)

Like other types of numbers, Universal International Freephone Numbers don’t cost to the caller, only the receiver pays. Companies operating across the globe use UIFN numbers. These numbers consist of 11 digits, which includes a 3 digit country code followed by a global subscriber number.

Area of UIFN Numbers

UIFN numbers are mainly preferred by large enterprises that prefer a single number for all business operations. UIFN number covers more than 50 countries that help businesses to serve their customers regardless of their location.

4. Vanity Toll Free Number

Nowadays, companies have been trying to come up with many ways to add meaning to their business numbers. And this can be achieved with vanity phone numbers. These phone numbers are easy to remember and would be the perfect choice to be recognized among competitors.

Vanity business phone numbers are freephone numbers that consist of the sequence of digits and alphabets. These numbers differ only in appearance. 

For example, a food delivery company that is offering PIZZA may use this type of combination 1800-GET-PIZZA as their vanity toll free number. This type of combination is easy to remember, while many companies use all numeric digits ending with repeated sequences.

Area of Vanity Number

Travel agencies, food delivery companies, and other businesses are leveraging advantages from these numbers as they are memorable and represents the brand.

Summing It Up

Before obtaining toll free numbers, firstly understand what your business needs and get the solution accordingly. These numbers can bring a positive change in your customer service, along with maintaining customer satisfaction. Free phone numbers act as a convenient platform where your customers can connect with you effortlessly.